General Policy

1. Refund requests must be made in writing to the RemoSharp support via email to [email protected] or [email protected].
2. Refund requests will be processed within 30 days of the refund request.
3. Refunds will be made to the original payment method and, if possible, in the same currency used for the purchase.
4. Please note RemoSharp and it's author is not liable for any additinal costs, damages, or losses incurred by the user due to the use or termination of the Software and its services.
5. Refunds are available for any subscription plan or service purchased, provided the refund request is made within 24 hours of the payment.
6. Refund reqeusts will be processed regardless of the reason if the request is made within 24 hours of payment and within processed refund request attempt count.
7. Refund requests made after 24 hours of the payment will not be accepted.

Eligibility

1. Refunds can be requested a total of 5 times for a unique user.
2. Name, email, past payments, past payment methods, and other relavent information will be examined by the RemoSharp support to determine eligibility; for example, If a credit card is used across multiple accounts, refund attempts will count for all accounts using that card.
3. If the Software is incompatible with the user's computer, the 24 hour limit may be extended to 7 days on a case by case basis and determined by the RemoSharp support.

Cancelation or Termination of the Software and Its Services

1. In the case of service termination due to permanent deactivation of the Software, and its servers, and services by RemoSharp's Author, the user is entitled to a refund for the remaining period of the subscription plan or service only upon request within 30 days of the termination.